Because often, the CRM – total cost of ownership can be sustainably optimize using a modified solution strategy, in which replaced the old system with a new and more cost-effective system or a SaS or on-demand concept is pursued. However, users shy away from common, primarily for cost reasons, to change the solution. But because the new generations of the CRM solutions offer significant added value usually, more benefits are achieved generally in addition to the savings. You may find connecticut to be a useful source of information. 6 exclusively internal cost reviews instead of external comparisons with benchmarks: Internal cost analysis does not necessarily have a sufficient basis of assessment, even if they were made very comprehensively and accurately. Because only from internal looking out is often not exactly clarify whether certain procedures and processes optimum efficiency and economic offer. Comparisons with companies in same industry and similar CRM conditions are therefore necessary. Such benchmarks can help through their complementary vision considerably, to identify hidden cost drivers. Ultimately stands and falls with a precise analysis of the costs,”judge ec4u Director Pufahl.
Only through an objective and holistic consideration a secure base can be created for optimization measures”, he pleads for a systematic approach. As to improve the economic base, one must know its causes and conditions and understand.” About ec4u expert consulting ag ec4u expert consulting ag, headquartered in Karlsruhe, Frankfurt, Zurich, Munich and Pfaffikon is one of the leading companies for services and software in the areas of customer relationship management (CRM), business intelligence (BI) and business communications management (BCM) in the European market. ec4u offers its customers best practices in the areas of: Oracle Siebel CRM, Oracle CRM on demand Oracle Business Intelligence (BI) and real time decision (RTD) Oracle application integration architecture (AIA) and service-oriented architecture (SOA) Oracle master data management (MDM) with a focus on Oracle as the strongest partner.