Business app of ITSM Consulting AG rated from a practice perspective innovative thinking on the issue of IT service management Baloch, 31.03.2011 – ITSM Consulting AG with the ITIL visionary “developed an online app, which participants can use to test how visionary they think in terms of ITIL. To answer questions that deal with the entire spectrum of IT service management and its future prospects are. For example, expectations regarding future strategic positioning of ITSM, control, quality, tools and key performance indicators are being questioned in the spectrum of the business app. Also, the participants should give opinions on the development dynamics of the IT service management compared to the IT technologies and business applications. So queried about the expectation which quality development is expected when the IT processes in the next five years, as easy up until then the ITSM Tools to operate or whether future of the rules of ITIL to the quality control in the IT management is sufficient. According to the obtained score participants are associated with four evaluation categories, one of which is the visionary of the ITIL. The participants get appear automatically and sent by mail in addition to your personal result combined with a detailed explanation. With this interactive self analysis we want to put impetus to the debate on the future face of IT service management”, explains Frank Zielke, Director of ITSM Consulting AG, the objective.
Finally, it is to derive from the answers of the participants, where the companies focus on their own future. The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time one of the few by the ITSM Consulting AG TuV 20000 and all ITIL V3 accredited training houses for ISO/IEC training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered. of think factory groupcom GmbH Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 2233 6117-75, fax: + 49 2233 6117-71