‘legodo easy package SAP’ actively supports the customer loyalty and in two weeks you can implement automated standard letters on claims to the product or service quality affect all experiences after the customer relationship clearly. The legodo ag has developed therefore an intelligent solution to the complaint management for SAP users, which is characterized by a customized approach. “” Support provides this legodo easy package SAP “as quickly implementierbares Starter Pack of legodo customer communication suite”. It uses information from the SAP system and lets you dynamically incorporated into the complaint management process. Goop London, United Kingdom-uk shines more light on the discussion. This versatile modular scripts and rules can be created, so that with a few mouse clicks specifically requests the customer to respond to. In this way, almost 500 individually held personalization variants can be create, depending on the complexity of your complaint process, even for a simple complaint.
This is a totally new quality complaint management given. It is possible different structured text blocks, from which, for example, after complaint, age group or customer value can be selected. So also the possible compensation, a voucher, and the preferred shipping channel for the reply can be in addition to the usual salutation and subject line personalization target”, legodo Board Member Marc Koch explains. Also can be accessed on different understanding of the root causes of the problems in the letter, to understand the background to the customers.” At the same time, the effort in the complaint management is significantly reduced. Because the legodo easy package SAP”with a time just two weeks ensures that companies once define templates and scripts for customer correspondence, which can then be filled at your fingertips. Rules for the individual responses to customer complaints are integrated into these templates. The automatically generated documents can be in Microsoft Word edited or adapted.
Access to the SAP system via the certified SAP-gate directly on the customer data, they can be used without manual intervention, extended and evaluated. Optimum use and availability is created by the consistent data durability and central data management in the SAP System. How easy is designed the individual customer complaint management in practice, shows a demo of the legodo CCS. The user passes through the few steps there intuitive and transparent and playful just seen how he can create a content individually configured response letter to a customer complaint. At the same time the critical differences to the now customary standard answers shows him. Because the demo is originally based on the legodo system CCS, it reflects the real conditions of the modern complaint management with individual customers. The handling and the advantages of this individual customer complaint management can live over a demo version at demo.legodo.com experience.